• Head over to Contact Us and fill out the form.

• Once submitted, someone will reach out to you via email to ask about which items you’ll need and if your date is available.

• Please check your junk or spam if we have not gotten back to you within 24 hours of filling out the contact us form.

• A 50% non-refundable retainer will be due upon completion of the signed agreement for rentals and services.

• The remaining balance will be due seven (7) days prior to the delivery.

• Clients will also have to pay a fee of 10% of the total balance on all balances which are delinquent (not paid on due date).

• Payments can be made by a check to Unforgettable Event Rentals

• We accept debit and credit cards, but a credit card processing fee will be automatically added for any card transactions. To avoid the card processing fee, we accept Zelle.

• No credit or refund will be given for unused items or canceled dates unless authorized by the owner.

• Delivery and pick up are not included in rental rate. The delivery fee is determined from the distance from business to event location. This covers fuel and maintenance for our vehicles as well as our staff’s time.

• Delivery Drop off and Pick up times are arranged based on the event start & end time you provide.

• There will be extra charges made if deliveries include the use of stairs, elevators, or at any other point where extra time would be involved.

• When the driver comes to pick up the rentals, all items must be stacked, bagged, and placed in the same manner and location as they were delivered.

• We do provide these services per request for an additional fee. Services must be arranged in advance.

• If you decide not to have us set up your items, they must be re-stacked and placed exactly how they were when delivered.

• Once a deposit has been made and the inventory becomes reserved, changes can not be made to the order whereas items cannot be decreased in quantity. Though, more items can be added based on availability.

• If an event is canceled, no payments made will be refunded. If the event becomes postponed, inventory may be reserved to a new date if available.

• Pickup will not be allowed for any orders that include more than 1 farm table or more than 10 wooden crossback chairs.

• The customer will be responsible for any damages to rental items that result from improper loading and securing.

• The client shall remain responsible for all lost, stolen, damaged, or permanently modified rental items, including packaging supplies not returned, such as plastic totes, crates, and boxes. The client will be charged the full replacement value for each item.

• If any damages occur during the rented time frame, Unforgettable Event Rentals will not be held responsible, but should be notified immediately.